Can we push alert to opsgenie when the issue status is changed only? not when it is created.
Also using new automation I cannot send alert to Opsgenie even when the issue is created.
If sending alert to Opsgenie is possible on status change, how can it be done?
a bundle of thanks in advance.
Yes. To be clear you wish to create an alert in OG when the status of a JSD ticket is changed? This could be done by defining the JQL in the webhook to OG. For example...
project = abc and status was "To Do" and status = "In Progress"
Now this may not be precisely what you want so some thought and testing required.
I have stumbled upon this issue again for some reason I cannot push jira issues to og using automation. I am doing the things like this:
1. On Jira Service DeskSet Legacy automation rule trigger on Status changed to call webhook.
2. On Og i am creating alert with filter to Match all conditions below and Issue key is set to Webhook equals jira:status_updated.
It doesnt seem to work however if I created webhook on JSD at system end from setting system > webhook , and select issue updated. But that way causes every update on the issue even priority change and all to trigger webhook and create alert to OG, and I cannot apply Condition on it to filter specific status conditions.
Please help if u can
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events