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Is it possible to send alerts to Opsgenie when issue status is changed? not when it is created

Can we push alert to opsgenie when the issue status is changed only? not when it is created.

Also using new automation I cannot send alert to Opsgenie even when the issue is created.

If sending alert to Opsgenie is possible on status change, how can it be done?

a bundle of thanks in advance.

1 answer

0 votes
Jack Community Leader Nov 06, 2020

Yes. To be clear you wish to create an alert in OG when the status of a JSD ticket is changed? This could be done by defining the JQL in the webhook to OG. For example...

project = abc and status was "To Do" and status = "In Progress"

Now this may not be precisely what you want so some thought and testing required. 

Thank you I figured it out. 

Needed to use jira:issue_updated instead of jira:issue_created in alret filters.

Hello @Jack 


I have stumbled upon this issue again for some reason I cannot push jira issues to og using automation. I am doing the things like this:

1. On Jira Service DeskSet Legacy automation rule trigger on Status changed to call webhook. 

2. On Og i am creating alert with filter to Match all conditions below and Issue key is set to Webhook equals jira:status_updated.

It doesnt seem to work however if I created webhook on JSD at system end from setting system > webhook , and select issue updated. But that way causes every update on the issue even priority change and all to trigger webhook and create alert to OG, and I cannot apply Condition on it to filter specific status conditions.

Please help if u can 

Thanks alot

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