Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to send alerts to Opsgenie when issue status is changed? not when it is created

Can we push alert to opsgenie when the issue status is changed only? not when it is created.

Also using new automation I cannot send alert to Opsgenie even when the issue is created.

If sending alert to Opsgenie is possible on status change, how can it be done?

a bundle of thanks in advance.

1 answer

0 votes
Jack Community Leader Nov 06, 2020

Yes. To be clear you wish to create an alert in OG when the status of a JSD ticket is changed? This could be done by defining the JQL in the webhook to OG. For example...

project = abc and status was "To Do" and status = "In Progress"

Now this may not be precisely what you want so some thought and testing required. 

Thank you I figured it out. 

Needed to use jira:issue_updated instead of jira:issue_created in alret filters.

Hello @Jack 

 

I have stumbled upon this issue again for some reason I cannot push jira issues to og using automation. I am doing the things like this:

1. On Jira Service DeskSet Legacy automation rule trigger on Status changed to call webhook. 

2. On Og i am creating alert with filter to Match all conditions below and Issue key is set to Webhook equals jira:status_updated.

It doesnt seem to work however if I created webhook on JSD at system end from setting system > webhook , and select issue updated. But that way causes every update on the issue even priority change and all to trigger webhook and create alert to OG, and I cannot apply Condition on it to filter specific status conditions.

Please help if u can 

Thanks alot

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

170 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you