Is it possible to send alerts to Opsgenie when issue status is changed? not when it is created

[wajih_19]

Can we push alert to opsgenie when the issue status is changed only? not when it is created.

Also using new automation I cannot send alert to Opsgenie even when the issue is created.

If sending alert to Opsgenie is possible on status change, how can it be done?

a bundle of thanks in advance.

[Jack]

Yes. To be clear you wish to create an alert in OG when the status of a JSD ticket is changed? This could be done by defining the JQL in the webhook to OG. For example...

project = abc and status was "To Do" and status = "In Progress"

Now this may not be precisely what you want so some thought and testing required. 

[wajih_19]

Thank you I figured it out. 

Needed to use jira:issue_updated instead of jira:issue_created in alret filters.

[wajih_19]

Hello @Jack 

I have stumbled upon this issue again for some reason I cannot push jira issues to og using automation. I am doing the things like this:

1. On Jira Service DeskSet Legacy automation rule trigger on Status changed to call webhook. 

2. On Og i am creating alert with filter to Match all conditions below and Issue key is set to Webhook equals jira:status_updated.

It doesnt seem to work however if I created webhook on JSD at system end from setting system > webhook , and select issue updated. But that way causes every update on the issue even priority change and all to trigger webhook and create alert to OG, and I cannot apply Condition on it to filter specific status conditions.

Please help if u can 

Thanks alot