Can we push alert to opsgenie when the issue status is changed only? not when it is created.
Also using new automation I cannot send alert to Opsgenie even when the issue is created.
If sending alert to Opsgenie is possible on status change, how can it be done?
a bundle of thanks in advance.
Yes. To be clear you wish to create an alert in OG when the status of a JSD ticket is changed? This could be done by defining the JQL in the webhook to OG. For example...
project = abc and status was "To Do" and status = "In Progress"
Now this may not be precisely what you want so some thought and testing required.
Hello @Jack Brickey
I have stumbled upon this issue again for some reason I cannot push jira issues to og using automation. I am doing the things like this:
1. On Jira Service DeskSet Legacy automation rule trigger on Status changed to call webhook.
2. On Og i am creating alert with filter to Match all conditions below and Issue key is set to Webhook equals jira:status_updated.
It doesnt seem to work however if I created webhook on JSD at system end from setting system > webhook , and select issue updated. But that way causes every update on the issue even priority change and all to trigger webhook and create alert to OG, and I cannot apply Condition on it to filter specific status conditions.
Please help if u can
Thanks alot
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