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Is it possible to restrict Request participants to the requester organization

Dayanni Melo May 16, 2023

Our Jira project is set up with different organizations and registered customers that belong to the organizations. 

This is the scenario we want to restrict:

User A from Organization A raises a ticket.

Agent add search users to add as Request Participants on the ticket. Is it possible to limit the search to only users under company A? 

At the moment there is a risk of adding user from company B as participant of a company A ticket, even though that user will not have access to the ticket they will be able to receive emails. 

Is that possible? If so, how could we achieve that? 


1 answer

3 votes
Barnali Putatunda
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May 16, 2023


You can achieve that by using the Organization feature in JSM project.
So, firstly make sure the customers from one organization are added inside the organization.
Group customers into organizations 

And in the customer permission, choose the option:
Customers can search for other customers within their organizations

More details here:

Julie Ramirez March 14, 2024

This does not resolve the question that was asked, this response deal with the customers not internal agents that have to add requested participants.

Is there an answer for that? 

Like MWEL likes this

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