Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to report on time to "respond" and time to "done" without setting a SLAs

is it possible to run a report requesting time to "done" and time to "respond" without setting a SLA in the project? Thank you in advance

3 answers

Hi @Rob ,

As an alternative, you can try Status Time app developed by our team. It provides reports on how much time passed in each status as well as status entry dates and status transition count.

Once you enter your working calendar into the app, it takes your working schedule into account too. That is, "In Progress" time of an issue opened on Friday at 5 PM and closed on Monday at 9 AM, will be a few hours rather than 3 days. It has various other reports like assignee time, status entry dates, average/sum reports(eg. average in progress time per project). And all these are available as gadgets on the dashboard too.

Here is the online demo link, you can see it in action and try.

If you are looking for a free solution, you can try the limited version Status Time Free. Hope it helps.

0 votes

@Rob -

Without SLA, it can be possible by using custom date fields or existing date fields associated to the ticket (i.e. CREATED, RESOLVED) via JQL.  It is my recommendation to use either Scripted field (calculated) to obtain the results, and then add those custom scripted field in your issue's VIEW ISSUE screen.

We uses the following add-on to create scripted fields -

Script Runner for Jira 

https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

Another option is to customize your JSM project's WF using post-function calls to populate a few custom date fields at different statuses (moves issues from Open to Done).  Afterward, then use JQL to generate your report.  Again, since those fields will only be populated via WF, those fields should only be added to the VIEW ISSUE screen (thus READ ONLY).

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Hello @Rob ,

For an automated solution that offers great flexibility and details, our team at OBSS built Time in Status app for this need. It is available for Jira Server, Cloud and Data Center.

Time in Status allows you to see how much time each issue spent on each status or assigned to each assignee. You can also combine statuses into consolidated columns to get SLA like measurements. You can define any number of consolidated columns that will match you SLAs.

You can calculate averages and sums of those durations grouped by issue fields you select. (For example see the total InProgress time per Epic, or average Resolution Time per issuetype).

tisCloud_StatusDuration_LeadTime_with Estimates.png   tisCloud_StatusDuration_LeadTime_Average.png tisCloud_StatusDuration_LeadTime_Chart.png

Time in Status can display its reports on its own reporting page, issue view pages and dashboard gadgets.

The app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It works with both Company Managed and Team Managed (next-gen) projects.

Using Time in Status you can:

  • See how much time each issue spent on each status, assignee, user group and also see dates of status transitions.
  • Calculate averages and sums of those durations grouped by issue fields you select. (For example see average InProgress time per project and per issuetype.)
  • Export your data as XLS, XLSX or CSV.
  • Access data via REST API. (for integrations)
  • Visualize data with various chart types.
  • See Time in Status reports on Jira Dashboard gadgets and on issue view pages.

https://marketplace.atlassian.com/1211756

EmreT

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

1,052 views 31 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you