Is it possible to obtain Jira Service Management Mail Handler status updates outside of the UI

[Jon Watts]

I'd like to set up an alert or a mechanism to highlight to JIRA Jira Service Management agents that Jira Service Management Mail Handler status has received a Failed status message.

Currently, the only way to manage this is to have a daily reminder for agents to manually check the Service Desk Project > Email Requests > Default email account > View logs

[Angélica Luz]

Hello Jon,

Thank you for reaching out to Atlassian Community!

On Jira Service Management, currently, the only way to check if emails failed to create tickets is by checking the mail logs manually. It's not possible to configure a notification to let admins or agents know if something failed.

There are feature requests suggesting the implementation of this ability:

• Notifications for incoming emails that fail to be processed
• Get notifications on incoming emails that fail to create a ticket

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica