Is it possible to merge tickets in JSM?

Jim Stewart December 15, 2020

I suspect not because I'm seeing some older conversations online that seem to indicate not and at least one app in the store. 

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Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 15, 2020

Hi @Jim Stewart ,

In the native Jira and Jira Service Management is not possible. You can do it using our app Issue Merger for Jira which allows you to merge tickets manually or automatically (we implemented our automation dedicated to merging issues). I hope that you find this app useful for your company and your team.

Sophie

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Marlene Kegel - codefortynine
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
December 16, 2020

Hi @Jim Stewart ,

As Sophie mentioned there is no native solution for that.

You can also try our Jira cloud app Merge Agent for Jira

Feel free to contact our support if you have questions or feedback.

___

Community article about Merge Agent for Jira: https://community.atlassian.com/t5/Jira-Service-Management-articles/Eliminate-Duplicates-in-Jira-Service-Desk-with-Ninjas/ba-p/1225764

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