You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.
View groupJoin the community to find out what other Atlassian users are discussing, debating and creating.
Does Jira Service desk have the ability to have more than one personalized automated notification sent according to a support schedule?
An example would be where a different notification is sent during after hour times (9PM -7:30 AM ), versus what what be sent during normal operating hours (8 AM-8 PM).
Another scenario would be during a holiday, where a different notification informing requester it is a holiday but their request have been received would be sent versus what is sent on a normal day.
If this functionality is available any additional information would be appreciated.
Hello @A,
Welcome to Atlassian Community!
In Jira Service Management, there is only one notification scheme for customers and it's not possible to configure different notifications depending on working hours and out of office hours.
There is a feature request suggesting the implementation of such ability:
Please, click on vote and watch to receive updates about the feature.
For now, the workaround would be to edit the "Request created" notification to add the working hours of your team, so customers will know that they might not receive an update during those hours.
Regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.