Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to customize the columns in the list of opened issues seen by the customer? Edited

When my customers access the portal and they select to view all their requests (or the requests raised by their organization), they see a list with some predefined columns.

They would like us to modify those columns, to add, for instance, the severity or the priority of each of the requests to the list.

Is it possible to customize the columns that are displayed to the customer?

Thanks!

2 answers

Hi @Ramiro Alcazar,

Unfortunately, it's not possible to do it in Jira Service Desk. This screen is not customizable. Our team has already started development of this feature (because a lot of people request on it) which will be a part of our app Extension for Jira Service Desk. We would like to offer a special page on the Customer Portal where customer not only adds columns and sort them, but also creates 'filters' which helps him to manage and track his request. I guess that we need 3-4 weeks to develop it and publish on the Atlassian Marketplace.

 

Kate 

Thank you Kate! That sounds great! Is there a way I can subscribe to a notification to know when it's published? :)

Hi @Ramiro Alcazar,

I recommend you to create a ticket on our customer portal about your needs, so you will be up-to-date. We will also send you a beta version to test if you want :)

Kate

Hi @Katarzyna Pawlak _Deviniti_

I downloaded a trial version of the Extension for Jira Service Desk.

But I don't see anywhere the functionality that helps the end user select different columns on the Customer Portal. Did it get implemented, deprecated, or will it be in a future release?

Thanks!

Hi @Ramiro Alcazar,

This feature hasn't been implemented. It was our idea to add it to Extension app. Unfortunately, due to some technical aspects we have to create it as a separate add-on. So, probably next month we'll release it on the Atlassian Marketplace as a new app: My Requests Extension for Jira Service Desk. Stay tuned!

Kate

Hi Kate.

Does Mr.Ramiro requested feature is implemented?

Thanks

Anandaraj.M

Thank you Kate.

Hi Kate,

 

Are there any plans to roll this out for Service Desk Cloud? Is that even possible?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,479 views 17 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you