Is it possible to create Pie Chart according to Request Type in Jira Service Desk

[Prashant Mali]

Can we create Pie Chart for single Project according to their request type in JSD

[Manon Soubies-Camy · Accepted solution]

Hi @Prashant Mali

It is not possible at the moment, you can vote for the feature request and start watching it here: As a user, I would like to add Customer Request Type field into Dashboard Gadget.

Hope this helps,

- Manon

[Alexander Bondarev]

@Prashant Mali 

I think it is possible with 'interesting' way. 

You can create JSD automation rule for updating different fields, for example : 

WHEN - Issue created

IF - Issue matches - "Customer Request Type" = "Desktop/Laptop support (IT)" 

etc for each Customer Request Type.

THEN - Edit labels - value - "Desktop/Laptop support (IT)",

Then you can create PieChart on Labels in your JSD-project.

[Corey Needham]

@Alexander Bondarev 

The unavailability of the "Request Type" in a few places has bothered me for a while and this solution has worked great for me.

It is a shame that so much "basic" Jira functionality can only be accomplished by creative workarounds such as this, or $ add-ons,  but I thank you for posting it!

[Ahmed Gaber]

@Alexander Bondarev that's great idea, i will try it out

[Tarik Ljouad]

@Alexander Bondarev we rely on automations a lot in our instance and adding another one that reacts on ticket creation would consume a lot of our max allowed execution time. But I agree that when things are not available out of the box, one has to think out of the box!

[Gorka Puente _Appfire_]

Hi, I agree this should be available out of the box. If you're up for a commercial solution, our app Dashboard Hub for Jira provides different gadgets. The JQL Custom Charts gadget lets you use the JSM Request Time for your charts:

You can see a live demo of an ITSM dashboard here. Hope this helps!