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Is it possible to clear Read Only fields (Text Field (read only)) when cloning an issue?

We have a couple of Text Field (read only) fields that are populated by another tool. We are now being asked if it's possible to clear those values when we clone an issue. 

Looking to see if we have any options.

Thank you,

2 answers

1 accepted

2 votes
Answer accepted
Brant Schroeder Community Leader Nov 03, 2021

@gail_kay Read Only fields are made to be populated and updated through the API or mantis.  Here is a KB that shows how to update it through the REST API

You would have to use the API to clear out the value.

We updated the fields using an API and it worked great. Thanks for the information.

Like Brant Schroeder likes this

Hi @gail_kay,

Not out of the box as part of the cloning process. But you could set up an automation rule to clear those fields when a cloned issue is created. 

I tried clearing a read only via automation and it will not do so. I suspect because automation runs as a user and read only can't be edited by users at all. I have the same issue. We need to clear a field via API but there does not seem to be a way to do so.

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