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Is it possible to allow clients to link issues in Customer portal?

Alexey Byzov
Alexey Byzov Sep 21, 2020

Hi, 

 

we have SD customer portal, and need a possibility for client to link new issue to another.

Is it possible to allow clients to link issues in Customer portal?

(using Jira or other software)

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Dirk Ronsmans
Dirk Ronsmans Community Leader Sep 21, 2020

Hi @Alexey Byzov ,

Sadly the ability to work with/view linked issues on the customer portal is not possible.

There is an open future request for that so perhaps best to vote/watch that one.

https://jira.atlassian.com/browse/JSDCLOUD-4636 

 

it might be possible with an add-on and I notice that Extension for Jira ServiceDesk is mentioned a lot for this. (although this might only be viewing)

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=cloud&tab=overview 

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