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Is it possible to add short link to Jira Customer satisfaction

Niktia Kupchin
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June 28, 2024

Hi community,

Is it possible to add short link to jira built-in customer satisfaction question? So it would retrieve a clickable link with short name link 'Survey' and the link would take a user to a 3rd party survey tool for more detialed feedback. 

I tried html but it shows not expected result, like this:

<a href="MY_LINK">Survey</a>

and jira mark-up [survey|MY_LINK] but also with no luck.

Any ideas, if this is possible? Thanks!

1 answer

0 votes
Dan Breyen
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 28, 2024

Hi @Niktia Kupchin welcome to the community.  Currently there is not a way to have a custom survey for Cust Sat.  There are several Jira suggestions submitted on Atlassian's Jira site including JSDCLOUD-4686.

I would suggest voting for and watching them for future updates.

Hope that helps.

Niktia Kupchin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 1, 2024

Hi @Dan Breyen

Thanks! I'm aware of this and my question is more about the possibility to include a short link in the body of Cust Sat question/message.

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