I want to make it possible for reporters to set the security level when they submit a request through the service desk portal, is this possible?
I've seen a few Atlassian bug tickets/dev tickets that suggest Security Level is a hidden preset field and can't be shown, and one that suggested it shouldn't be a field at all, but I'm relatively new to Jira and those tickets are quite old.
Any tips appreciated!
Disclaimer - I have not played w/ Issue Security.
With that said, why couldn't you have a unique request type that also has a unique issuetype and define the necessary issue security for that request type? In this way if I need to create a 'private' request I simply select 'Private Request' on the portal.
I think that's going to be the way forward, thanks for laying it out like that.
The other way around would've been better for us as it means less issue types in the portal, but if it's not possible to set security level for each ticket then there will just have to be a 'secure ticket' request!
Thanks for your help, Jack!
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