Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is is possible to create outbound Email Issue

I want to create an issue, that is beeing emailed to my customers but I dont have the option to initiate the issue and send the customer an email with the issue details. He can send me an email and then an issue will be opened in my Jira Service Management.




1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Feb 04, 2021

If you use “raise a request” and set the customer as the reporter (on behalf of) and you have Customer notifications for Creat enabled they should see a notification. Am I missing your goal here?

I tried, but I dont get an email. If I open request as customer in the service panel everything works fine.


I will check notification settings.

Jack Brickey Community Leader Feb 04, 2021

How are you creating the issue? If you use the Create you must also set the Customer Request Type. If you use Raise a request link then you are forced to select the CRT.

Works. You first have to add the customer in the customer tab. If you enter the email directly into "reporter" no email will be send and the issue doesn't show up in the customer service panel.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

162 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you