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Is a license required to receive and resolve tickets?

Benjamin Calderon
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October 6, 2020

Hi everyone, i'm a new admin in Jira Service Desk, i can assign tickets to me and two others admins.
I want to assign a ticket to another person, this person need a licence to receive and resolve tickets?

 

pd: sorry about my english.

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Joshua Sneed Contegix
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October 6, 2020

Hi Benjamin,

Yes, additional people will need licenses to work within the application. Cheers!

Benjamin Calderon
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 6, 2020

Thank you!

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