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Is a license required to receive and resolve tickets?

Benjamin Calderon
Benjamin Calderon
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October 6, 2020

Hi everyone, i'm a new admin in Jira Service Desk, i can assign tickets to me and two others admins.
I want to assign a ticket to another person, this person need a licence to receive and resolve tickets?

 

pd: sorry about my english.

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Joshua Sneed Contegix
Joshua Sneed Contegix
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October 6, 2020

Hi Benjamin,

Yes, additional people will need licenses to work within the application. Cheers!

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Benjamin Calderon
Benjamin Calderon
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October 6, 2020

Thank you!

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