Is Assit part of Jira? Or is Halp part of Assit?

[Juliana Paez]

Hello,

For me is not clear how to interact with Assist. Is this integration part of Jira Service management or is part of Halp? If so, do I have pay extra in Halp? I can't understand how this integration works, and I really need it.

Thank you in advance

Juliana. 

[Brant Schroeder]

@Juliana Paez Welcome to the Atlassian community

If you are a JSM paid cloud subscriber then Jira Assist is part of your subscription and can be used to raise a JSM request in Slack or Teams.  https://marketplace.atlassian.com/apps/1220442/atlassian-assist?tab=overview&hosting=cloud 

Announcement - https://community.atlassian.com/t5/Halp-articles/Meet-Atlassian-Assist-Halp-s-new-partner-in-crime/ba-p/1954001  Halp is needed if you would like to keep the conversation going and not just raise the request.  

[Juliana Paez]

Is it necessary to pay the halp license fee to use Assis with Jira Management? Is not letting me create tickets through slack.

[Brant Schroeder]

You need Halp but should not be charged for JSM Halp Queues - "Nope. You can continue using Halp as you usually do, but you’re more than welcome to test out Jira Service Management if you’re interested in exploring Atlassian’s enterprise-grade ITSM solution. We’ve upgraded the integration experience to make it easier than ever to connect the two tools, and any paid JSM-enabled Halp queues will not be charged on your Halp bill!"

[Juliana Paez]

Perfect, but my question also goes on how to create a ticket through Assist if is integrated with halp and is not letting me create it if I'm not paying halp. I already pay for JSM. How can I use Assist without Halp? How can I disconnect Halp and Assist so i can use JSM?