Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Integration between Intercom Messenger and Jira Hepfdesk

Does anyone have an experiment with the Intercom product and know if it is possible to transfer tickets automatically from the messenger to Jira HelPedsk? And Also to all allow an agent's correspondence with the customer from the ticket in Jira to Messenger?

1 answer

Hi Noa,

I am posting part of our conversation here for everyone to see.

I am the creator of the existing Intercom integration with Jira. Unfortunately, it does not cover this particular use case but we have plans to work on a Jira Service Management (JSM, previously Jira Service Desk) specific solution that may be able to cover this scenario.

If anyone else is interested in JSM specific solution, please reach out to us with your use cases and requirements via the Intercom on

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

148 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you