Integration between Intercom Messenger and Jira Hepfdesk

[noa harel]

Does anyone have an experiment with the Intercom product and know if it is possible to transfer tickets automatically from the messenger to Jira HelPedsk? And Also to all allow an agent's correspondence with the customer from the ticket in Jira to Messenger?

[Tobias Binna]

Hi Noa,

I am posting part of our conversation here for everyone to see.

I am the creator of the existing Intercom integration with Jira. Unfortunately, it does not cover this particular use case but we have plans to work on a Jira Service Management (JSM, previously Jira Service Desk) specific solution that may be able to cover this scenario.

If anyone else is interested in JSM specific solution, please reach out to us with your use cases and requirements via the Intercom on toolsplus.io

[Ben Morris]

Hey Tobias - have you moved forward with implementing this in JSM since your last response above?

[Paul Romero]

@Tobias Binna We'd be very interested in this functionality also.