Integrating JIRA Server with Pagerduty

[Ilakiya Srinivasan]

We are using the Jira server version 6.4 and service desk version 2.5. When our customer creates a P1 through the Service Desk, a call should be triggered to our team member's mobile phones. Since we are using the older version of Jira, the PagerDuty support team suggested using Event API V2, but that requires routing_key. As far as I checked, Jira will create this key only after installing the PagerDuty add-on in our Jira instance. Unfortunately, the Pagerduty add-on is available only from Jira server 7.13(https://marketplace.atlassian.com/apps/1218226/pagerduty-for-jira-server-data-center?hosting=server&tab=versions).

Tried integrating using webhooks as per this document https://www.pagerduty.com/docs/guides/jira-webhook-email-integration-guide/ for Jira legacy integration, but when we followed the instruction, JIRA Software was not getting listed in the integration type.

Please let me know if there is a way to integrate Jira 6.4 with PagerDuty.

[Diana_Architect_ZigiWave]

@Ilakiya Srinivasan hello. A bit late but did you manage to resolve the issue? I'd like to propose an alternative solution for integrating Jira/PagerDuty using a 3rd party solution - ZigiOps. It connects the two systems and allows you to transfer data between them and sync it. ZigiOps is 100% no-code and secure. Feel free to contact our tech team and drop us a line to see how ZigiOps can resolve your case.

BR, Diana (ZigiOps)

[Ilakiya Srinivasan]

I have created integration as Event API V2 in Pagerduty and created a webhook pointing to the integration key of theat service in pagerduty.

I tried testing my webhook, but the incident was not triggered in Pageduty, is there a way to check the webhook failures?