We are using the Jira server version 6.4 and service desk version 2.5. When our customer creates a P1 through the Service Desk, a call should be triggered to our team member's mobile phones. Since we are using the older version of Jira, the PagerDuty support team suggested using Event API V2, but that requires routing_key. As far as I checked, Jira will create this key only after installing the PagerDuty add-on in our Jira instance. Unfortunately, the Pagerduty add-on is available only from Jira server 7.13(https://marketplace.atlassian.com/apps/1218226/pagerduty-for-jira-server-data-center?hosting=server&tab=versions).
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 5, 2023 edited
@Ilakiya Srinivasan hello. A bit late but did you manage to resolve the issue? I'd like to propose an alternative solution for integrating Jira/PagerDuty using a 3rd party solution - ZigiOps. It connects the two systems and allows you to transfer data between them and sync it. ZigiOps is 100% no-code and secure. Feel free to contact our tech team and drop us a line to see how ZigiOps can resolve your case.
BR, Diana (ZigiOps)
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