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Install on Ubuntu managed by ServerPilot Edited

START Edit --->


I have an update and hopefully someone can help show me what I'm missing...

I have installed Service Desk and so far I am only able to get to the part of the instructions where it tells you to go to http://localhost:8080.

I have spent the majority of today attempting this setup and the instructions ( for installing on Linux surely are missing out some steps.

My server configuration is LEMP running Ubuntu 18.04 with the JDK/Tomcat installed.

I have attempted this on a fresh install of Ubuntu without ServerPilot with the same results.

Any ideas or possible guidance?

Thank you all for your time and have a great day! :)

------ END Edit ------


I'm interested in trying out Jira Service Desk for our help desk ticketing system instead of our current solution.

I'm running into some issues on the self-hosting side of the installation process (we have 1 primary agent and another person steps in from time to time depending on ticket volume so we are attempting to keep our help desk solution costs down...). I'm fairly certain that my issue is with how our server is managed with ServerPilot although I wanted to check with you all before going down the wrong path. :)

We use ServerPilot to manage our servers and firewall settings. I believe this is where my issue is. After running ufw status, I notice that my port 8080 is not listed in the allow list. I have a support ticket out to ServerPilot to see if they have any experience working with Jira on their configuration.

What I believe I can do (hopefully to be confirmed by ServerPilot), is to disable their firewall management and allow port 8080 to complete the installation of Service Desk. Once completed, re-enable their firewall management. This is where I'm thinking I will run into additional issues since I'm not sure if their management of the firewall will remove the ports needed for Service Desk once enabled again.

Do you have any suggestions or ideas?

Thank you for your time and any help/direction you can provide.


1 answer

0 votes
Adrian Atlassian Team Jan 20, 2020

Hi @legacydev 

Are you finally able to access localhost:8080 on the browser ? where are you currently stuck at in terms of the setup ? 

Hello @Adrian,

Thanks for the reply! :) 

So far I'm stuck after starting Jira as a service after the installation process of the .bin file. Everything appears to have installed smoothly in that regards.

I seem to still have issues accessing http://{myserveripaddress}:8080 or using the domain associated with the server ( either.

I noticed that the steps do not include adding anything to the vhost config to listen to port 8080. Is this something I need to add to the domain settings in it's vhost config file?


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