In our organization we use Jira Service Management (4.14.1) for IT support issues and Insight as CMDB. Both - Server versions.
In Insight our testing schema:
the meaning of this 'organizations' is to give some users permissions to pick or view their asset in the future (of course, later there will be a rethinking and rework).
In our test project we use just one custom field to pick something related to issue - user, printer or software. This custom field insight configuration contains only object schema pointing without any filter scope.
So, when we creating an issue and want to pick some objects from, for example, 'organization8 ---> printers' we should scroll down all expanded organizations with all expanded object types.
How can I change this behavior to see all object types (folders) folded in object picker?
I found workaround that is good for us for now, maybe later there will be better solution.
Maybe someone will find this helpful.
Yes, like that on screenshot (not real one)
You can`t have two object types with same name in the same object type but in the same schema it`s ok
And you can fill one type with sub types and then copy it, so you have same object type with subfolders but without objects.
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