In our organization we use Jira Service Management (4.14.1) for IT support issues and Insight as CMDB. Both - Server versions.
In Insight our testing schema:
the meaning of this 'organizations' is to give some users permissions to pick or view their asset in the future (of course, later there will be a rethinking and rework).
In our test project we use just one custom field to pick something related to issue - user, printer or software. This custom field insight configuration contains only object schema pointing without any filter scope.
So, when we creating an issue and want to pick some objects from, for example, 'organization8 ---> printers' we should scroll down all expanded organizations with all expanded object types.
How can I change this behavior to see all object types (folders) folded in object picker?
I found workaround that is good for us for now, maybe later there will be better solution.
Maybe someone will find this helpful.
I have 6 object types in Insight schema.
And in each object type I have around 6 attributes with references to other objects.
So I .am having an object type -: Part which has attributes part_Id, Part_Name , Department_Id, Department_Name etc.
Department_Id attribute is referenced from another object type "Department"in the same schema.
So when I create an issue in customer portal in JSM, I get to select Part_Id.
Once I select part_id, on the issue view screen, I should be able to see all other associated details like Department ID, Department name etc.
In Part_Id insight custom field context , I have selected Department-Id , Department_Name as attrributes to be displayed on issue view screen.
But it only shows Part_Id, Department_Id.
Part name , Department name etc. attributes are not visible.
Please check if you can guide.
In "Insight Referenced Objects (multiple)" custom field after creating there is InsightReferenceCustomFieldConfig (I don`t know real name of some fields in english version, because we use russian version) options, and in "object attributes" (or something like that) you can choose referenced attributes. This is in server version. Maybe you should start your own question with "JSM - Core" tags and somebody can help or mail ticket to Support Team.
Yes, like that on screenshot (not real one)
You can`t have two object types with same name in the same object type but in the same schema it`s ok
And you can fill one type with sub types and then copy it, so you have same object type with subfolders but without objects.
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