Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Insight Discovery Issue

Hi, I have just installed the Insight Discovery Database version on my Jira service management, but there is no Insight in the top navigation bar.

only one link existed that show me download the discovery zip file

actually, I want an app o plugin to store all credentials of customers, like iTop, there is an option on service management?

1 answer

Hello @Farhaad_n , 

Have you checked in log file and which jira version are you ? 

Thank you for your fast response, 

no, I did not check the log file, Jira version 8.20.2

how can I check that large log file for that? 

Hello @Farhaad_n follow this article https://confluence.atlassian.com/adminjiraserver/jira-application-installation-directory-938847745.html

please attach log file in path "<jira-application>/bin/atlassian-jira.log" let see what happen in your jira 

How can I attach the file?

Hello @Farhaad_n 

looks like your insight not match with your jira version. here i had found in your log 

 

2021-12-13 14:26:20,262+0330 http-nio-8080-exec-24 WARN admin 866x1376x2 1vzdpj0 192.168.250.15 /secure/ManageObjectSchema.jspa [c.r.j.p.i.c.web.action.InsightAction] Redirect due to license condition

 

Please check your insight version with current jira. this article might help you https://community.atlassian.com/t5/Jira-Software-questions/Insight-unusable-due-to-quot-license-condition-quot/qaq-p/1687190 

 

and here list of your jira service management x insight version https://marketplace.atlassian.com/apps/1212137/insight-asset-management/version-history

Like Farhaad_n likes this

Thank you for helping me, 

Can you help me to find the correct plugin or app for my purpose?

I want to store credentials of all my customer's server, for example, they have 2 Linux server, I want to store ssh user pass, web user pass and ... for each customer

another question, you send me a link for the insight asset manager, its different from insight discovery? or the same?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,509 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you