Infinite loop loading of portal interface

Hi!
We have a problem with a customer portal on Jira v8.14.0

Jira service management works properly, last change was a creating a custom field on a one of projects. After this change a system showed a warning about the need for full reindexing.

How we can solve this problem?
If you need any additional information, I will provide it.

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UPD: I logged in from the local jira directory account, this problem is not observed.

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UPD 2: we found the error: Reason: jira.healthcheck.directory.ldap.authentication.error.57 (Error 49, data 57).

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Infinite loop loading of portal interface

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