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Importing customers and organizations

Hi all,

We recently started using Jira service desk and I want to import all my organisations and users (customers). We have a list of fields per customer, like a link to their website and preferred language for support purposes. 

How can I import this? Adding customers with just an email isn't sufficient for us. I can import it in any format (JSON, CSV, etc.) but don't see an option to do this?



1 answer

1 vote
Mark Segall Community Leader Apr 11, 2022

Hi @Edwin - Unfortunately there is no native function for importing organizations and customers.  However, you could do so through the API:

Thanks but that's pretty annoying if you're not a developer, isn't it? 

I'll have a look at the marketplace instead, pretty sure someone figured out a solution!

Like Lewis West likes this

Let us know if there's a solution in the marketplace

Did anyone ever find a solution in the marketplace (or otherwise)? 

No, I ended up creating 300+ customers manually. 

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