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If you have a change what features you want to add to JIRA Service desk? Edited

I'm not sure if anybody feels the same but when i was a consultant i was having hard time to configure or sell JSD because other tools have more or different features then JSD. I'm wondering your thought about that.



I don't really miss any features but my biggest requests would be

1. Old (fast) layout - not because it was necessarily better, but the performance of the new is a daily discussion topic in my team

2. Simpler administration. It often takes a long time to make a small change simply because finding the correct admin page takes a while. There are many layers of configuration and it's not always obvious where to go to make a change - project settings, JSD settings, Jira settings, Access settings

Like Ege Su Inan likes this

- reporting of the number views on a kb article in the portal

- default option for a user to select the impact and urgency where the priority is calculated on

- option to get your internal employees (with a service desk agent license) also in the 'customer' list



Like Ege Su Inan likes this

A default workflow to assign / escalate to teams (1st line, 2nd line,..) instead of persons will ben nice to


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