Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

If you have a change what features you want to add to JIRA Service desk? Edited

I'm not sure if anybody feels the same but when i was a consultant i was having hard time to configure or sell JSD because other tools have more or different features then JSD. I'm wondering your thought about that.

Cheers,

2 comments

I don't really miss any features but my biggest requests would be

1. Old (fast) layout - not because it was necessarily better, but the performance of the new is a daily discussion topic in my team

2. Simpler administration. It often takes a long time to make a small change simply because finding the correct admin page takes a while. There are many layers of configuration and it's not always obvious where to go to make a change - project settings, JSD settings, Jira settings, Access settings

Like Ege Su Inan likes this

- reporting of the number views on a kb article in the portal

- default option for a user to select the impact and urgency where the priority is calculated on

- option to get your internal employees (with a service desk agent license) also in the 'customer' list

 

...

Like Ege Su Inan likes this

A default workflow to assign / escalate to teams (1st line, 2nd line,..) instead of persons will ben nice to

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,412 views 16 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you