Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

If you have a change what features you want to add to JIRA Service desk?


I'm not sure if anybody feels the same but when i was a consultant i was having hard time to configure or sell JSD because other tools have more or different features then JSD. I'm wondering your thought about that.



I don't really miss any features but my biggest requests would be

1. Old (fast) layout - not because it was necessarily better, but the performance of the new is a daily discussion topic in my team

2. Simpler administration. It often takes a long time to make a small change simply because finding the correct admin page takes a while. There are many layers of configuration and it's not always obvious where to go to make a change - project settings, JSD settings, Jira settings, Access settings

Like Ege Su Inan likes this

- reporting of the number views on a kb article in the portal

- default option for a user to select the impact and urgency where the priority is calculated on

- option to get your internal employees (with a service desk agent license) also in the 'customer' list



Like Ege Su Inan likes this

A default workflow to assign / escalate to teams (1st line, 2nd line,..) instead of persons will ben nice to


Log in or Sign up to comment
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

331 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you