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I'm not sure if anybody feels the same but when i was a consultant i was having hard time to configure or sell JSD because other tools have more or different features then JSD. I'm wondering your thought about that.
Cheers,
- reporting of the number views on a kb article in the portal
- default option for a user to select the impact and urgency where the priority is calculated on
- option to get your internal employees (with a service desk agent license) also in the 'customer' list
...
A default workflow to assign / escalate to teams (1st line, 2nd line,..) instead of persons will ben nice to