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ITSM Template Service Catalog

Ola Mustapha
Ola Mustapha I'm New Here Mar 01, 2021

Hello,

 

I wanted to know if there is any documentation outside of the Atlassian wiki that describes the service catalog and service catalog types (Business, technical and application) in more detail with some real world examples of how it can be used? The documentation is a bit confusing because business and technical service applies to the ITIL definition of a service, while the application service seems to be more of a configuration item than a service. Any help would be greatly appreciated.

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