Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

ITIL categories translated for our tickets???

Hello all,

Being that I got some good information from my last post (thank you) I wanted to ask one more thing. I am ITIL based and have been tasked with stream lining and finding efficiencies to our system. Below is a list of the options that we give the customers who are entering a ticket in to the system. Instead of changing the options (since other projects use these) I was hoping there was a way to classify the ticket once it came in? So for password reset (and all of the other options except the last one) would be a service request, The last option would be an incident. How can I classify these so I can pull a report on how many Incidents vs service request we had?qqq.PNG 



Log in or Sign up to comment
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,411 views 16 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you