Hi Team, I'd like to setup the new ITSM template on our Jira cloud but I do not have the IT service management template available. As a test I setup a Jira cloud account with my own personal account and was able to select the ITSM template.
We currently have an IT service project which runs our service desk, if we can setup ITSM is it possible to migrate?
I've managed to add it.
Once I did that, I've found I also have the same dropdowns the /projects homepage which I didn't before.
Hope this helps someone.
No, you would need to add it. It looks like you only have Jira Core on your instance.
Please go to Site Administration, and look for the menu item on the left hand side nav titled 'Discover applications'. Then choose Jira Service Management and add it from there.
Let me know if this helps?
I managed to solve it. Please see my accepted answer on this post (https://community.atlassian.com/t5/Jira-Service-Management/Re-IT-service-management-unavailable-to-setup/qaq-p/1606160/comment-id/71411#M71411).
Thankyou for all your help though :) - Much appreciated.
The ITSM Template should be available for all JSM customers. It is a classic template only though, so is it possible you are checking next gen templates and that is why you are missing this?
As to your second question, we are going to be releasing abilities to enable ITSM new features in the existing (older) IT service project in the coming weeks, so yes this will be available too.
Hope this helps, let me know how you go about finding the new one!
Thanks for the prompt reply. Promising news :)
I did check both the next-gen and classic templates but no luck sorry (I had noticed ITSM was under classic on my personal account). When I'm on the screen to add a new template, I only have the dropdown of "Business"...
...while the account I made using my personal email "Service Project" which has ITSM listed under there...
Hey @Rodney Russell
This usually only occurs if JSM is not subscribed on this particular environment. Do check your Subscriptions via Settings >> Billing >> Managed Subscriptions and verify that JSM is indeed, subscribed. If you are not the site admin, please check whether you have been given the JSM product access, and you are also given the permission to create JSM projects.
Thanks and Regards,
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