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I want to send e-mail to approvals with automation rule based on SLA breach, seems to not work.

Trying to make automation rule. When SLA breach, send email to approvals. This is to remind approvals that they have a issue they must approve for the the issue to progress.

There are no option to set approval as email reciever, only customers involved and reporter. How can I solve my issue?

1 answer

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Mohammed Amine Community Leader Nov 23, 2021

Automation for Jira does have support for "Pending approvers" now. Please

Screenshot 2021-11-23 at 10.12.35.png

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Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

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