I want to add all my customers in service management, how can i do this ?
My customers don't have an account in JIRA.
My goal is to give them access to the portal without having to create a new account because they already have an account on my site.
If this isn't possible, is there an easy way to add user account in service management?
Without having an account would be difficult. But certainly you may use some kind of SSO mechanism to map the users (customers+employees) from your service management portal to the users on your site.
For SSO, you may look for something like Atlassian Access. The steps would be:
Migrating any Atlassian product is easy. I would suggest that you move your Atlassian Jira Service Management to Access first. Just follow the guidelines here - https://confluence.atlassian.com/cloud/determine-your-user-migration-strategy-991930388.html
Once you migrate your Atlassian JSM to Access, start with your own site.
as for your last question - you can also manually bulk customers, please see here:
But this is not a real CSV-import - it is more of copying data over from a CSV into the according field. The invite will send an email to the customers - yes.
Customers don’t require an Atlassian account to create and view issues via the portal. They simply need to be added under the project > customers page. If the do have an Atlassian account already and are Listed as users under admin > user management you would still add them as customer under the desired project in the same way.
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