Hello Michael,
Use automation for this, create two rules
Go to project settings automation add a new rule
When: SLA Threshold breached (choose your SLA) will breach in the next 7 days
Add component: Edit issue - edit priority - low
Second rule
When: SLA Threshold breached (choose your SLA) will breach in the next 5 days
Add component: Edit issue - edit priority - medium
BR, Olga
HI Olga,
Thank you for you quick reply. I will give it a test and will let you know.
Have a good day
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Hi Olga,
I am new to Jira, and I am not seeing the option to add medium
under the Edit Issue - edit priority - medium
Can you explain further, please.
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Never mind I figure it out. Sorry the texts. I will test them in a few days and get back to you.
Once again, thank you very much.
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Hello Michael,
Np, just ask we are here to help :)
BR, Olga
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Hello Olga,
Actually I need an automation rule that automatically escalates the priority of an issue if it is within a certain amount of time from the due date.
Can you help on this?
Michael
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Hello Michael,
You will need a scheduled rule.
Project -> Automation
Due date JQL examples
Due date in next 8 hour and not overdue due >= "0" AND due <= 8h
Due date in next 8 hour and or is overdue due <= 8h
Due date in next 2 days or overdue due <= 2d
Tip: If you are not skilled with JQL
Fo to filters -> advanced issue search -> under more choose "due date" there you can choose what you want -> "Switch to JQL" there you will see JQL and you can copy it and add it to your rule
BR, Olga
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