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I need help to create an automation rule that automatically escalates the priority of an issue.

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1 answer

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Answer accepted
Olga Videc Community Leader Mar 25, 2021

Hello Michael,

Use automation for this, create two rules

Go to project settings automation add a new rule

When: SLA Threshold breached (choose your SLA) will breach in the next 7 days

Add component: Edit issue - edit priority - low

 

Second rule

When: SLA Threshold breached (choose your SLA) will breach in the next 5 days

Add component: Edit issue - edit priority - medium

 

BR, Olga

HI Olga, 

 

Thank you for you quick reply. I will give it a test and will let you know. 

 

Have a good day

Hi Olga,

 

I am new to Jira, and I am not seeing the option to add medium

under the Edit Issue - edit priority - medium

Can you explain further, please. 

Never mind I figure it out. Sorry the texts. I will test them in a few days and get back to you.

 

Once again, thank you very much.

Olga Videc Community Leader Mar 26, 2021

Hello Michael, 

Np, just ask we are here to help :)

BR, Olga

Like Michael Gomes likes this

Hello Olga,

Actually I need an automation rule that automatically escalates the priority of an issue if it is within a certain amount of time from the due date.

 

Can you help on this?

 

Michael

Olga Videc Community Leader Mar 30, 2021

Hello Michael, 

You will need a scheduled rule.

Project -> Automation 

  1. Trigger -> Scheduled -> Choose how frequently you want to run your rule
  2. Check "Run a JQL search and execute actions for each issue in the query."
  3. Add JQL (examples bellow
  4. Add automation component -> Edit issue -> Priority

Due date JQL examples

Due date in next 8 hour and not overdue   due >= "0" AND due <= 8h

Due date in next 8 hour and or is overdue  due <= 8h

Due date in next 2 days or overdue               due <= 2d 

 

Tip: If you are not skilled with JQL 

Fo to filters -> advanced issue search -> under more choose "due date"  there you can choose what you want -> "Switch to JQL" there you will see JQL and you can copy it and add it to your rule

BR, Olga

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