Use automation for this, create two rules
Go to project settings automation add a new rule
When: SLA Threshold breached (choose your SLA) will breach in the next 7 days
Add component: Edit issue - edit priority - low
When: SLA Threshold breached (choose your SLA) will breach in the next 5 days
Add component: Edit issue - edit priority - medium
You will need a scheduled rule.
Project -> Automation
Due date JQL examples
Due date in next 8 hour and not overdue due >= "0" AND due <= 8h
Due date in next 8 hour and or is overdue due <= 8h
Due date in next 2 days or overdue due <= 2d
Tip: If you are not skilled with JQL
Fo to filters -> advanced issue search -> under more choose "due date" there you can choose what you want -> "Switch to JQL" there you will see JQL and you can copy it and add it to your rule
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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