Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I lost my custom field type "Custom Google Map Field" Edited

Deleted user Oct 28, 2020

Hi everyone,

I lost my custom field "address" in the issue screen. Its type is "Custom Google Map Field".

When I click in "configure" link (righthand sidebar), the field is ok.

 

Can you help me, please? 

1 answer

0 votes

Hello Liza,

Thank you for reaching out to Atlassian Community!

Just to make sure that we are on the same page, I would like to confirm where would you like to add the Custom Google Map Field. 

If you need to use it in the customer portal, I'm afraid to say that this is currently not supported.

Also, just to let you know that the "Custom Google Map Field" belongs to a free add-on called JIRA Suite Utilities and it got discontinued in JIRA Cloud having some of its functionalities bundled with JIRA. 

Currently, it only supports the field on iOS-based smartphones and the function of the field is to only automatically get location through Google Maps when allowed by the user.

Regards,
Angélica

Deleted user Oct 29, 2020

Hello @Angélica Luz 

Thanks for your answer.

Yes I would like to use the field in portal form but not able to do so I decide to create my field in type "multiligne"....

 

I have an other problem (if you have an idea). I would fields to my portal form are in the issue too. When I click to "configure" link (on side to the issue), fields are select on issue view and form view.

Can you help me?

Hi Liza,

When we click on Configure, we are redirected to the Request types in order to organize the fields on the issue view. 

The Request form tab is where we add and remove fields that are shown in the customer portal.

All the fields from the portal are also shown on the agent view, but in the portal, we can add display names, that's why some fields might have a different name depending on the view.

To find out what is the name of the field, just click on it and it will show its real name.

Screen Shot 2020-10-30 at 09.46.40.png

Deleted user Nov 02, 2020

Hi @Angélica Luz 

Thnaks for your answer.

I know that you explain and when I ckicl on "configure" I see the field in two views.

But when I open the form or the issue the field disappears.

I think it is beacause it's a Google Maps' type 

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

133 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you