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I have provided access to user but user not able to view the ticket

Kotresha B
Kotresha B Jun 11, 2019

Team,

I have given access to user and created ticket on behalf of him but user not able to view the ticket, for him its throwing an error called This Issue cant be viewed!  

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Deleted user Jun 11, 2019

Hi @Kotresha B ,

 

  • You can check for the browse project permissions in the permission scheme of the project. 
  • If it is for a single project check if there are any properties set in the workflow.
  • You can always check the permission from the view issue screen as well (as shown in the below screenshot)

community10.png 

 

community11.png

 

Thanks,

Sravya

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Jack Brickey
Jack Brickey
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Jun 11, 2019

Duplicate post

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Kotresha B
Kotresha B Jun 12, 2019

Hi @[deleted]  I checked permission scheme where agents can browse the project and ticket ques as well, but still one particular agent is not able to view the ticket ques. 

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Kotresha B
Kotresha B Jun 13, 2019

Hi @[deleted] I found it from Permission helper as you told.

Its helped me and I could find the reason/issue, It was due to two accounts with same user name(Duplication).

I migrated that account to Atlassian now its fixed, he is able to view dashboard and ticket queues.

Thanks a lot for your support.

Cheers

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