I have a problem. When I open Jira desk and try to open any task I get a blank page.

Anastasia Gusarova
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August 18, 2020

I have a problem. When I open Jira desk and try to open any task I get a blank page. This problem occurs today.

screen: https://www.screencast.com/t/dZJgLER1lNnl

14 answers

12 accepted

2 votes
Answer accepted
Alexandru Popa August 18, 2020

Same for our dev team.. this is a critical incident, not reported by Atlassian yet, I guess!!!

OleksandrTsypliak August 18, 2020

As temporary workaround in my case worked direct browsing backlog page of the project. At least issues list is visible. 

Alexandru Popa August 18, 2020

it's working now :)

1 vote
Answer accepted
Josh Jeffries August 18, 2020

I have just signed up to a new service desk. It took me through all the usual steps, but as soon as it goes to load the actual SD it's just a plain blank page.

Not a great start to my service desk trial lol...

0 votes
Answer accepted
Josh Jeffries August 18, 2020

Looks like they have fixed the issue now as it appears to be back up and running

0 votes
Answer accepted
Josep Piñol August 18, 2020

Same here, I've tried with diferent browsers and had the same outcome. Looks like a problem from Atlassian's side. Nothing reported at their statuspage atm. 

0 votes
Answer accepted
Leif Gringmuth August 18, 2020

Same here

0 votes
Answer accepted
Hannah
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August 18, 2020

Unfortunately, we are all experiencing the same issue too. It is very frustrating. As I use this to navigate around tickets. 

0 votes
Answer accepted
Daniel Manolache
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August 18, 2020

Ran into the same issue.

Seems browser independent.

0 votes
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Gintaras Dakanis
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August 18, 2020

Same problem here

0 votes
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OleksandrTsypliak August 18, 2020

The same problem near occurred 30 minutes ago.

OleksandrTsypliak August 18, 2020

Works now as expected for me...

0 votes
Answer accepted
Gus Lancevicius
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August 18, 2020

the same problem here

0 votes
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Thomas De Craemer
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August 18, 2020

Same here, I get a react error in the console:

image.png

Florian Scholz
Contributor
August 18, 2020

me2

0 votes
Answer accepted
Deleted user August 18, 2020

same for me

0 votes
Aurelie Lepercq September 1, 2020

Hi all, is this issue still on-going for some of you? I just can't get any work done as I'm also getting a blank page. I see the header and the left handside menu but nothing in the body of the page. I've tried logging out / in, clearing cookies, etc but this makes no difference whatsoever. Desperate for a solution if anyone has one? Thanks in advance

Alexandru Popa September 1, 2020

No, it's solved. I can reach successfully xxxxxx.atlassian.net/jira/your-work where xxxx stands for the custom domain name.

Aurelie Lepercq September 1, 2020

Thanks Alexandru. The page you're suggesting works but then when I click on Projects in the header, I still get a blank screen... Very frustrating. 

Alexandru Popa September 1, 2020

xxxx.atlassian.net/projects works for me

Aurelie Lepercq September 1, 2020

Attached is what I see...

Screen Shot 2020-09-01 at 13.39.25.png

0 votes
Ste Wright
Community Leader
Community Leader
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August 18, 2020

Hi All,

Atlassian is aware - I've been told an internal incident report has been raised.

Our instance also went down but it seems like its back now - so keep trying!

Whilst it has not yet been updated, you can also check for issues via: https://status.atlassian.com/

Ste

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