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I-doit Integration for Jira Service Desk

Hello everybody,

I successfully use I-doit as a CMDB in my company. JIRA has just been introduced as the ticket system. I would like to create a link between Jira and I-doit so that I can use the configuration items from I-doit and vice versa to link the tickets from Jira in I-doit.

Is there a possibility here, does someone have a similar configuration in use?

Thank you very much and greetings

1 answer

There are numerous ways to integrate Jira with other products without purchasing any marketplace apps, ranging from simplest to most complex:

  • Emailed requests
  • Project automations (rate limits apply)
  • Notification schemes
  • Incoming mail handlers
  • Webhooks
  • Listeners
  • Workflow postfunctions
  • Custom issue events
  • Your own Java plugins

Each method is documented throughout, and Welcome!

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