Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I can't upload external avatars in my project as an admin

Edited

When I try to upload an external avatar in my project or in any other project (not what already exist in JIra), I get a permission denied error. It happens to me with any type of image and I am an administrator

Jira system.

With the Jira avatars that already exist, I don't have a problem.

Thanks in advance

1.png2.png

 

1 answer

1 accepted

0 votes
Answer accepted

Hello @dmullor73 gmail ,

Thanks for reaching out, and the permission denied error you are seeing generally occurs when there is a permission error on the avatar directory within the Jira_home directory on the server back end as described here:

I would recommend checking out the following KB articles for correcting directory permissions as the first step:

Let me know how it goes.

Regards,
Earl

Thanks a lot,

I solved the problem by changing the Root user to Openshift soft user "1000170000" which is the one that performs the action, in the temp folder, of the Jira installation directory path. In my case: / opt / atlassian / Jira / temp

Thank you very much again.

All the best.

Like Earl McCutcheon likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,492 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you