I can't open sla calendar

Florian April 30, 2023

Hi,

when I click on SLAs in the Project Settings and then on Calendar, the Calendar Settings window does not open. In the Firefox browser console I see an "Uncaught TypeError" error message.

 

 

Uncaught TypeError: b.a is undefinedrender https://jira.companydomain.example/s/523cd976ac5919697d59133365232ef5-T/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/a637b9096d55932171e265a96689939b/_/download/contextbatch/js/com.atlassian.servicedesk.frontend-webpack-plugin:71,jira.project.sidebar,-_super,-atl.admin,-sd.project.sidebar.content,-jira.project.sidebar,-jira.admin.conf,-sd.project.admin,-jira.global,-com.atlassian.jira.projects.sidebar.init/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US:310_respe... https://jira.companydomain.example/s/523cd976ac5919697d59133365232ef5-T/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/a637b9096d55932171e265a96689939b/_/download/contextbatch/js/com.atlassian.servicedesk.frontend-webpack-plugin:71,jira.project.sidebar,-_super,-atl.admin,-sd.project.sidebar.content,-jira.project.sidebar,-jira.admin.conf,-sd.project.admin,-jira.global,-com.atlassian.jira.projects.sidebar.init/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US:310x https://jira.companydomain.example/s/7cd7d28a56f5f40534b1c62a47a3b5ca-CDN/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/d73f0024c4f0aefac7ab1e8af8ff73f5/_/download/contextbatch/js/_super/batch.js?locale=en-US:695trigger https://jira.companydomain.example/s/7cd7d28a56f5f40534b1c62a47a3b5ca-CDN/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/d73f0024c4f0aefac7ab1e8af8ff73f5/_/download/contextbatch/js/_super/batch.js?locale=en-US:693set https://jira.companydomain.example/s/7cd7d28a56f5f40534b1c62a47a3b5ca-CDN/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/d73f0024c4f0aefac7ab1e8af8ff73f5/_/download/contextbatch/js/_super/batch.js?locale=en-US:698set https://jira.companydomain.example/s/73e8585bc763c340fb1593c3d311076e-CDN/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/9ddf09f9c6da954d39cdfe1c09f5d75c/_/download/contextbatch/js/sd.project.admin,jira.admin.conf,atl.admin,jira.project.sidebar,jira.global,jira.admin,com.atlassian.jira.projects.sidebar.init,-_super/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US:30c https://jira.companydomain.example/s/73e8585bc763c340fb1593c3d311076e-CDN/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/9ddf09f9c6da954d39cdfe1c09f5d75c/_/download/contextbatch/js/sd.project.admin,jira.admin.conf,atl.admin,jira.project.sidebar,jira.global,jira.admin,com.atlassian.jira.projects.sidebar.init,-_super/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US:28loadCalendarList https://jira.companydomain.example/s/523cd976ac5919697d59133365232ef5-T/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/a637b9096d55932171e265a96689939b/_/download/contextbatch/js/com.atlassian.servicedesk.frontend-webpack-plugin:71,jira.project.sidebar,-_super,-atl.admin,-sd.project.sidebar.content,-jira.project.sidebar,-jira.admin.conf,-sd.project.admin,-jira.global,-com.atlassian.jira.projects.sidebar.init/batch.js?agile_global_admin_condition=true&jag=true&jaguser=true&locale=en-US:310c https://jira.companydomain.example/s/7cd7d28a56f5f40534b1c62a47a3b5ca-CDN/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/d73f0024c4f0aefac7ab1e8af8ff73f5/_/download/contextbatch/js/_super/batch.js?locale=en-US:40fireWith https://jira.companydomain.example/s/7cd7d28a56f5f40534b1c62a47a3b5ca-CDN/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/d73f0024c4f0aefac7ab1e8af8ff73f5/_/download/contextbatch/js/_super/batch.js?locale=en-US:40u https://jira.companydomain.example/s/7cd7d28a56f5f40534b1c62a47a3b5ca-CDN/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/d73f0024c4f0aefac7ab1e8af8ff73f5/_/download/contextbatch/js/_super/batch.js?locale=en-US:40o https://jira.companydomain.example/s/7cd7d28a56f5f40534b1c62a47a3b5ca-CDN/-9l6r29/802001/12a4f536ecb3d848c8e3bb4042f4bc77/d73f0024c4f0aefac7ab1e8af8ff73f5/_/download/contextbatch/js/_super/batch.js?locale=en-US:40batch.js:310:213077

 

 

Viele Grüße
Florian

2 answers

0 votes
Kateryna_v_SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 5, 2023

Hi @Florian 
Welcome to the Community!

You should contact support about this issue.
I can only offer a temporary solution so you don't waste time waiting for the SLA to work correctly.

You can use third-party add-ons from the Atlassian Marketplace, such as SLA Time and Report for Jira, to configure and monitor your SLAs correctly during the 30-day trial period. The app works with any browser and allows setting up the Work calendar.

7_2023-04-30_8-19-04.png

It doesn't require Jira admin rights, so anyone can do the setup, but if you require further assistance, I'll be happy to help (my team develops the app).

0 votes
Aaron Geister
Rising Star
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April 30, 2023

Can you try to open this using chrome or another browser other than fire fox?

Florian May 4, 2023

Hello Aaron,

this is also the case with Firefox, Chrome and Edge.

 

Best regards
Florian

Aaron Geister
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 4, 2023

As long as your a project admin you should be able to get to SLA's. 

With that I would file a ticket with support to see if they can help with this issue as this is not something I believe I can help with. 

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