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I can't install insight plugin on Jira Service Desk Cloud


I was trying install the Insight plugin on my jira service desk cloud. But i always get a error:

We ran into a little trouble

It might just be a hiccup. Try again in a bit.

I dont know what do.


erro jira.PNG

2 answers

1 accepted

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Answer accepted
Hana Kučerová Community Leader Nov 08, 2020

Hi @Alexandre Santos ,

welcome to the community!

Even thought I've installed it a few days ago, I'm experiencing the problems too and it is not working. I will try to find out more information, if something is happening with Insight.

Hana Kučerová Community Leader Nov 09, 2020

Hi @Alexandre Santos ,

there's been some global issue yesterday. Would you please try it again?

Hi @Hana Kučerová


I tried to install the plugin everyday on last week, but magically the extension installed normally yesterday.


Thanks for the reply.


Best regards

Like Hana Kučerová likes this

I am having the same issue the past few days, anyone could help?

I am also having the same issue currently. Is there any way to resolve this? Or just keep trying?

Hana Kučerová Community Leader Dec 31, 2020

Hi @Terence Ng ,

I would recommend you to just keep trying. In general it should work...

i have the same problem...still not appear

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