Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

I can't find in custom fields a field that exists in JSM form (server)

Mariana Silveira Sales March 25, 2023

I can't find in custom fields the field "Type of document" that is available in the portal and with options. Also it's not possible to remove... It's very confusing 

 

image.png

1 answer

1 accepted

1 vote
Answer accepted
Benjamin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2023

Hi @Mariana Silveira Sales ,

 

You'll want to check two places:

 

1. The screen use for the issue type has that field.

2. Check field configuration if it is a required field. This is probably why you can't remove it.

 

If you go to your project configuration field and search that field, click on optional. Then go back to your request form and make it optional a well. This should allow you to add and remove it as you need. 

 

-Ben

Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 25, 2023

Adding to what @Benjamin says, click on the name of your field type of document in the view you captured in your screenshot. In that screen, it is possible to add an alias to the actual custom field in Jira. By editing it, you may very well find out that the custom field is known in Jira under a different name. That may help you locate the actual feld.

Carla Ann Rowland
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 9, 2024

In addition to what @Walter Buggenhout  and @Benjamin wrote have the Instance administrator confirm that the field is configured to your project. If you are project admin it will appear on your field list.  Sometimes a field is on a screen and it can be added but if it is not on your project's field roster it will not function although it appears on create/edit/view screens.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events