As service desk agent i am trying to share a article to customer, but the articles shows the red padlock sign on it even though its not restricted in confluence and the customer has the confluence access. its not giving and option 'Share as comment' and for the same customers on a different ticket it does and i am able to share the articles
any help appreciated in advance
There are restrictions on the pages.
You will have to remove the restrictions so that the pages become accessible.
Did you try to share other pages (just for test)? see if you will get the same result using pages from another space.
Best,
Fadoua
Thanks for the response!
But as i mentioned above there are no restrictions for the space but still i am not able to share the page.
Thanks,
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Can you hide any confidential information then send a screenshot with the space permission?
BEst,
Fadoua
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