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How to view the SLA in 'time taken' format?

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Oct 03, 2023

The current view that shows SLA is 00w 000d format.  (see right side red box)

How we want to view the SLA is the actual time taken as in 00d 00hr 00min 00sec format like how it looks like on the red tick mark.

How to change the format to see the SLA in the view page?

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Oct 03, 2023

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