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How to use automation to clear date value on change of status

Joshua Francis
Joshua Francis Nov 05, 2020

I have set up my automation and its all the way to where I have to tell the system what I want to do. 

I want that when the status of the issue = ABC the due date field's value is removed/cleared. I looked through the help text and didn't see it. 

Anyone have any ideas?

 

Thanks,

Josh

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Joshua Francis
Joshua Francis Nov 05, 2020

Believe it or not I found the answer right after I posted this question... 

I just tried {{clear}} and it worked!! 

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Adriaan Fourie
Adriaan Fourie Nov 17, 2021

HI Joshua 

 

Can you share the entire workflow and {{Clear}} setting on the due date, please.

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Joshua Francis
Joshua Francis Mar 10, 2022

@Adriaan Fourie Sorry for the delay. Here are the screenshots. I set it to run on change of the status field and only execute when a specific status is used.

 

clear automation1.jpgclear automation2.jpg

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Kelvin Ekonomi
Kelvin Ekonomi Jan 30, 2023

That is helpful, but does anyone know what it would be the equivalent for the advanced. e.g. if it is a another customer field rather than Due date? 

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