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How to use automation to clear date value on change of status

Joshua Francis November 5, 2020

I have set up my automation and its all the way to where I have to tell the system what I want to do. 

I want that when the status of the issue = ABC the due date field's value is removed/cleared. I looked through the help text and didn't see it. 

Anyone have any ideas?




2 answers

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11 votes
Answer accepted
Joshua Francis November 5, 2020

Believe it or not I found the answer right after I posted this question... 

I just tried {{clear}} and it worked!! 

Adriaan Fourie November 17, 2021

HI Joshua 


Can you share the entire workflow and {{Clear}} setting on the due date, please.

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3 votes
Answer accepted
Joshua Francis March 10, 2022

@Adriaan Fourie Sorry for the delay. Here are the screenshots. I set it to run on change of the status field and only execute when a specific status is used.


clear automation1.jpgclear automation2.jpg

Kelvin Ekonomi January 30, 2023

That is helpful, but does anyone know what it would be the equivalent for the advanced. e.g. if it is a another customer field rather than Due date? 

mruttan March 8, 2023

my guess is that {{clear}} will work on all fields.  {{clear}} does not meet any specific date formats, so I think you'd have success with a user picker.  I am about to try it for myself, and will report back :)

mruttan March 8, 2023

@Kelvin Ekonomi Confirmed! {{clear}} will clear out a user select field.

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