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Our team has a default set of Components we add to every JSD issue when created. I'd like to write an automation that non-agent users can manually trigger to remove a specific Component. I am guessing I'll have to do this in a couple of steps:
1) Get the current set of Components on an issue
2) Set the Components to a modified set with the specific one removed.
I see the smart value for Components is simply fields.components, but I'm not clear on how to manipulated the set.
TIA!
Hi @Janene Pappas ,
please check the below link may be this will help to fix your issue.
https://support.atlassian.com/jira-service-desk-cloud/docs/when-if-and-then-statements/
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Hi Fahad,
That link doesn't really help me. I already know how to use if-else branches but this doesn't get me how to remove a Component from an issue.
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