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How to update service desk issue state when linked issue in Jira Software state is updated

Manuel Adalid

Hey,

so I'm trying to create an automation rule that does what I described on the title.

Basically, some Service Desk Client opens a request, and then if it's something like a bug that we have to solve I create a linked issue in the related project (for example backend project), what I want is that when that linked issue state changes it shows in the service desk request.

My automation rule looks like this:

- When this happens...

A linked issue is transitioned

- If these match...

Linked issue matches: status = "In Progress"

- Then do this...

Transition issue to "In Progress"

But this is not doing anything and I'm not sure what am I doing wrong.

Thanks in advance for the help.

Accepted answers

Jack Brickey

this should be relatively straightforward. Here is something I use in my instance...

automation transition.jpg

All comments

Jack Brickey

this should be relatively straightforward. Here is something I use in my instance...

automation transition.jpg

unknown

Akhila K Saju

Do this work for remote issue linking?
my use-case is to update service desk issues whenever the status changes for Jira software issues.
I tried the solution mentioned above. But this is working only for internal linking. ie, within the service desk issues.

Is there any other option?

Jack Brickey

if by remote you mean a link to an issue in another project, yes it does. I use it between my JSD project and JSW projects. Note, things have changed a bit since this post and Cloud users have two sources (combined into one in the future) of Automation: "Automation" (which this post was referencing) and Project Automation (which is the acquired Automation for Jira). So you have two methods of having the JSD issue updated when the JSW issue is transitioned.

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