so I'm trying to create an automation rule that does what I described on the title.
Basically, some Service Desk Client opens a request, and then if it's something like a bug that we have to solve I create a linked issue in the related project (for example backend project), what I want is that when that linked issue state changes it shows in the service desk request.
My automation rule looks like this:
- When this happens...
A linked issue is transitioned
- If these match...
Linked issue matches: status = "In Progress"
- Then do this...
Transition issue to "In Progress"
But this is not doing anything and I'm not sure what am I doing wrong.
Thanks in advance for the help.
Do this work for remote issue linking?
my use-case is to update service desk issues whenever the status changes for Jira software issues.
I tried the solution mentioned above. But this is working only for internal linking. ie, within the service desk issues.
Is there any other option?
if by remote you mean a link to an issue in another project, yes it does. I use it between my JSD project and JSW projects. Note, things have changed a bit since this post and Cloud users have two sources (combined into one in the future) of Automation: "Automation" (which this post was referencing) and Project Automation (which is the acquired Automation for Jira). So you have two methods of having the JSD issue updated when the JSW issue is transitioned.
ah, this thread is about Cloud nonetheless you should be able to make it work. I know server folks have used automation in similar way. So what exactly are you seeing? Are you able to set up the rule but it fails or are you not able to create the necessary rule at all? Note that you will need to have permissions to the JSW project to be able to set this up i think.
I can set up the rule through Automation, but not even get triggered when I changed the status of a JSW issue(checked the log for automation rule).
What I exactly need is
I have an issue in JSD which is being linked with an issue in JSW.
Now I need to change the status of JSD issue automatically , whenever the linked JSW issue changes its status.
I am having the same issue I think.
I have set up JSD to capture all issues. Some issues need to be dealt with in JSD and some will require the development team who use JSW.
I don't even know where to start with the automation in JSW its in a totally different place and uses different.
Is this the same?
Basically what I've done is:
It works well for me.
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