How to update external website/api when a Service Management customer changes his Jira password?

Question

Hello,

Is it possible to update an external resource (other website) when a Jira Service Management customer (with the Service Desk Customers project role) changes his password in his profile? And if yes how to do this?

I am able to update the password in Jira (using the /rest/api/2/myself/password api endpoint) from that external website when a customer of ours changes his password, but if this customer then changes his password within his Jira profile, I would like to update the password in our own, external to Jira, website.

Thanks for any advice on how to achieve that.

Nicolas

Ivan Lima · Answer

Hi @ncavin. Welcome to the Atlassian Community!

I'm not sure if it's possible. You might use a listener that will capture a password change event programmatically. I'm interested in learning what others have experienced with this type of implementation. However, I wouldn't advise that; what makes sense to me is connecting your applications, including Jira, to your external AD/SSO if possible. Therefore, your users will have a secure and centralized solution to manage their passwords.