We have 3 security levels say A, B, C in our service desk project. We want a possibility for the service desk agents of any security level to be able to transfer a jira ticket to any other security level. We tried to implement this by giving 'Set Issue Security' permission(under the project permission scheme) to 'Service desk Agents' project role. But then, when tested, the Agents are only able to switch between their own security level and an additional security level - "None"(i.e. anyone in the project can see the ticket) . That is, an Agent of security level 'A' is able to update the security level only to 'A' or 'None' because in the edit option of Security level field, he doesn't see Security levels B or C as option.
Could someone suggest an idea so that the Service desk Agent has the permission to set the appropriate Security level.
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