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How to tag customers who didn't issue the ticket but should be getting notification from customers?

johanna
johanna Jun 25, 2020

How I can notify "ping" or make watchers persons from customer organizations, who are customers but didn't issue the specific ticket in concern?

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Hernan Halabi - Elite IT Consulting Group
Hernan Halabi - Elite IT Consulting Group
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Jun 25, 2020

Hello @johanna welcome to the community, you should add those users as requested participant so they will get notifications and will be able to see the ticket

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johanna
johanna Jun 25, 2020

Thank you for quick reply. How do I do that, what are the steps to be taken?

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Hernan Halabi - Elite IT Consulting Group
Hernan Halabi - Elite IT Consulting Group
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Jun 29, 2020

sorry for the delay @johanna the field should be listed next to the reporter/assignee fields if you can't see it then you might need to add it to the screen.

See image below as an example

participants.png

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