How to tag customers who didn't issue the ticket but should be getting notification from customers?

[johanna]

How I can notify "ping" or make watchers persons from customer organizations, who are customers but didn't issue the specific ticket in concern?

[Hernan Halabi - Elite IT Consulting Group]

Hello @johanna welcome to the community, you should add those users as requested participant so they will get notifications and will be able to see the ticket

[johanna]

Thank you for quick reply. How do I do that, what are the steps to be taken?

[Hernan Halabi - Elite IT Consulting Group]

sorry for the delay @johanna the field should be listed next to the reporter/assignee fields if you can't see it then you might need to add it to the screen.

See image below as an example