Imagine this scenario:
What's the problem?
The versions in a given Jira project must be manually set in JSD as well.
If JSD doesn't have the same versions, A4J will not edit the support ticket.
Despite the log showing that it was successful, the support ticket's fix version field will remain empty.
This will only work if JSD has the same version added to the JSD project as in whatever Jira project issue is linked to.
Is there a workaround?
Any help is appreciated.
Thanks for your reply.
It's actually a bit more involved than that. I raised a support ticket in your website.
The following scenarios are not working or cannot figure out how to do so:
I read the blogs and the smartValues to use on your website, but it wasn't working for me.
Hi @Hanna_Kukharenka ,
I solved it by creating a workaround because Jira Software and JSD are not sharing the same FixVersion values.
You have to create a separate automation rule that does this:
When creating a fix version in Jira, create the same fix version in JSD.
It needs to be a global rule that applies to both projects. That means, restrict the rule to run only on the projects you need. Usually one JSW and one JSD.
Once this rule executes, then you won't have an issue copying the fix version between your projects.
Mind you, this is not really copying, it is simply selecting a value from a list of existing values (fix versions) as long as your rule condition is met.
Usually, your rule condition is to "copy" the fix version if there's a mismatch between two linked tickets.
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