The easiest way is to use this app. The issue is they charge per ticket that you would be transfering. https://marketplace.atlassian.com/apps/1218501/freshdesk-to-jira-service-desk-migration?hosting=cloud&tab=overview
You can also export to XML from Freshdesk and then translate the xml to JSON. Once the information is in JSON you can easily import into Jira. You can use a free online XML to JSON converter. https://confluence.atlassian.com/adminjiracloud/importing-data-from-json-776636779.html
We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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