Jira Service Desk (Server)
robo-user JiraSDAdmin is default for automation rule like "send e-mail, then status changed"
When this rule triggered, comment is added to issue like:
This issue requires your attention...
How/Where i can configure Jira not to make such comments?
@Дмитрий Смирнов, i'm confused here. In your original post you indicated "When this rule triggered, comment is added...". That tells me you have an automation rule that is running and that rule is being run by your "JiraSDAdmin" user. So it is that rule that is inserting the comment. Now, maybe you are trying to remove the default text that the System is automatically including? If so then you cannot remove that text I'm afraid. Only any specific text you might add.
Was this ever resolved? I am having the same issue. @Jack
JIRA is adding comments, tagging people saying this ticket requires your attention. I set up all the automation, none have to do with comments or tags whatsoever. I just auto assign the assignee. There is also no record of these comments being added in the history of the ticket where it would normally show the automation happening. You can see in the history below that I had to go in and delete the comments.
@Jack But if people were manually adding comments or an automation was running, wouldnt it show in the history tab? That screenshot is the tickets entire history. You can see an automation did run. Why wouldn't it show the others? That's what I'm trying to figure out.
Ben , First let me ask if you’re on cloud or server. This thread is associated with a server question that my answers would be different depending on this. If you’re on cloud there is legacy automation that can run as a user. So it would look like they use or did something when in fact it was actually automation.
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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