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How to show different dropdown lists based on Organization?

Fredrick Backman January 27, 2021

When a customer raises a support request and fills out the form, I can only seem to add a static dropdown list for them to select from. How can I make different customers/Organizations see different dropdown lists?

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1 vote
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Nic Brough -Adaptavist-
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January 27, 2021

Fields option lists are determined by the project and issue type (Requests take their fields from their matched issue type), not by user or organisation.

1 vote
Answer accepted
Kian Stack Mumo Systems
Community Champion
January 27, 2021

@Fredrick Backman

 

There isn't a way to do this in the Atlassian cloud environment. In server, you could use a plugin like Scriptrunner to customize the options on a per customer/organization basis, but not in Cloud.

 

Thanks,

Kian

0 votes
Fredrick Backman February 1, 2021

After searching some more I found JSDCLOUD-6000 "Options to create list of field for Customer Portal form based on Organization" which seems to match what I requested. As of 2021-02-02 the status is "Gathering interest".

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