How to show different dropdown lists based on Organization?

[Fredrick Backman]

When a customer raises a support request and fills out the form, I can only seem to add a static dropdown list for them to select from. How can I make different customers/Organizations see different dropdown lists?

[Kian Stack Mumo Systems · Accepted solution]

@Fredrick Backman, 

There isn't a way to do this in the Atlassian cloud environment. In server, you could use a plugin like Scriptrunner to customize the options on a per customer/organization basis, but not in Cloud.

Thanks,

Kian

[Nic Brough _Adaptavist_ · Accepted solution]

Fields option lists are determined by the project and issue type (Requests take their fields from their matched issue type), not by user or organisation.

[Fredrick Backman]

After searching some more I found JSDCLOUD-6000 "Options to create list of field for Customer Portal form based on Organization" which seems to match what I requested. As of 2021-02-02 the status is "Gathering interest".