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How to show different dropdown lists based on Organization?

When a customer raises a support request and fills out the form, I can only seem to add a static dropdown list for them to select from. How can I make different customers/Organizations see different dropdown lists?

3 answers

2 accepted

1 vote
Answer accepted

@Fredrick Backman


There isn't a way to do this in the Atlassian cloud environment. In server, you could use a plugin like Scriptrunner to customize the options on a per customer/organization basis, but not in Cloud.




1 vote
Answer accepted

Fields option lists are determined by the project and issue type (Requests take their fields from their matched issue type), not by user or organisation.

After searching some more I found JSDCLOUD-6000 "Options to create list of field for Customer Portal form based on Organization" which seems to match what I requested. As of 2021-02-02 the status is "Gathering interest".

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