I need a report where I can track how many comments in average we send to a customer per ticket before being resolved.
This would be very informative for me and my team to know as well as an important KPI for improving workflows/procedures towards decreasing that number as a team measurement goal.
I have added the plugin giving me the “comment count” custom field, but how can I use this information to build a report?
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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