How to setup a report indicating average number of comments per ticket?

[Peter Månsson Hansen]

Hi

I need a report where I can track how many comments in average we send to a customer per ticket before being resolved.

This would be very informative for me and my team to know as well as an important KPI for improving workflows/procedures towards decreasing that number as a team measurement goal.

I have added the plugin giving me the “comment count” custom field, but how can I use this information to build a report?